Shipping & Returns

SHIPPING

All items are shipped through Australia Post.

PLEASE NOTE: Most of our items are made to order so while allowing time for production, we will ship your order within 2-7 days after the order has been placed.
**During sale periods this time frame may be longer.** 


Australian Orders
Standard Flat Rate: $11
Express Flat rate: $16


International Orders

We ship worldwide at a flat rate of AU$25 (excluding NZ)
New Zealand: $19 Flat rate 

Unfortunately international orders are unable to be refunded, exchanged or replaced.

By placing an international order you are acknowledging that you may have to pay duty taxes.Please ensure you are aware of any possible charges you may incur in order to receive the goods. Crybaby Boutique are not liable for any of these additional charges.  


Shipping Times:
Please visit the Australia Post website to enquire about shipping timeframes from Gold Coast Queensland.

Once your order has been completed and shipped, you will receive an email with tracking details (sometimes this ends up in your junk folder).
After this, your order is in the hands of Australia Post and we don’t hold any responsibility for lost or damaged items.
In the event that your order appears lost or arrives damaged, please contact Australia post to lodge an enquiry.

RETURNS

We will happily offer you an exchange or refund in the rare event that you receive a faulty item.

Please send us a photo of your damaged item with a description of the fault and we will come to a solution from there.
Email hayleylocastro@hotmail.com within 7 days of receiving your order.  

Please note we do not offer refunds for change of mind purchases.